Pitambari policies
Returns, Refunds & Exchanges
Every saree is inspected before dispatch. As our pieces are curated in limited quantities, the following conditions help us protect their quality and provenance.
Returns and refunds
Returns are accepted only when a product is received with a manufacturing defect or has been damaged in transit. Minor variations in colour, weave, texture, or hand-finished details are natural characteristics of artisanal textiles and are not considered defects.
Please contact us within 48 hours of delivery with your order details and clear photographs, including the original packaging. Once our team verifies the issue and the returned piece is received in its original, unworn condition with tags intact, an eligible refund will be processed to the original payment method.
Exchanges
Exchanges are permitted subject to availability. Please request an exchange within 48 hours of delivery. The saree must be unused, unwashed, unaltered, and returned with all tags and original packaging.
Custom-fitted, fall-and-pico finished, personalised, or altered products cannot be exchanged unless defective. Any price difference and applicable return or re-dispatch charges will be communicated before the exchange is confirmed.
How to request assistance
Contact us on WhatsApp with your order reference and the reason for your request. Do not send a product back without confirmation from our team. Approved items should be securely packed to prevent damage in transit.